Track Your Order

Enter the order number from your confirmation email together with the email address you used at checkout. Nothing is shown without both, so an order can only be looked up by the person who placed it. To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received. Order ID Billing email Track What the statuses mean Status What is happening Processing Payment received. Your print is being produced — this takes 2–4 business days. Completed It has left us. Your tracking number is in the dispatch email; the carrier then takes 3–7 business days. On hold We are waiting on something, usually payment confirmation. We will have emailed you. Cancelled / Refunded The order was cancelled or refunded. The money returns to your original payment method within 5–10 business days. No tracking number yet? Tracking is emailed when the parcel leaves us, not when the order is placed — so during the 2–4 business days production window there is nothing to track yet. That is normal, not a problem with your order. Once you do have a number, it can take up to 24 hours before the carrier's own site shows any movement against it. Cannot find your order number? It is in the subject line of your confirmation email and starts with #. If you cannot find that email, check your spam folder for messages from support@solinahomes.com, or send us a message with the address you ordered with and we will find it for you.