Shipping Policy

The short version Shipping is Free on every order, with no minimum spend. Your print is made to order in 2–4 business days, then spends 3–7 business days in transit. We ship to all 50 US states, including Alaska and Hawaii and nowhere else at present. How long an order takes There are two separate stages, and the total time is the sum of both: Stage How long What is happening Production 2–4 business days Nothing is printed until you order it. Your print is produced, quality-checked and rolled into a rigid tube. Transit 3–7 business days The carrier moves the parcel to your address. Tracking is emailed when it leaves us. Both figures are business days and exclude weekends and US public holidays. An order placed on a Friday afternoon begins production the following Monday. Shipping cost Free on every order to every US address, including Alaska and Hawaii. There is no shipping surcharge at checkout, no handling fee, and no customs or import charge on a domestic order. The only thing added to the price you see on the product page is sales tax, which is shown on its own line before you confirm. Where we ship We ship to all 50 US states, including Alaska and Hawaii. We deliver to residential addresses, business addresses and PO boxes. We do not currently ship outside the United States. If you place an order with a non-US delivery address it cannot be fulfilled, and we will cancel and refund it in full rather than leave it sitting unshipped. Tracking your order You will get two emails from us: • Order confirmation, immediately after checkout, listing exactly what you bought and at what size. • Dispatch confirmation, with a tracking number, when the parcel leaves us. Tracking can take up to 24 hours to start showing movement after you receive the number — that gap is normal and does not mean anything is wrong. If tracking has not updated for five business days, email us at support@solinahomes.com and we will chase the carrier. How prints are packed Every print ships rolled inside a rigid cardboard tube. We do not fold prints or ship them flat in an envelope, because a crease in a matte art paper cannot be undone. Larger sizes ship in a wider-diameter tube to keep the curl gentle. A print that has been rolled will hold a slight curve when you first take it out. Laying it flat under a couple of heavy books overnight settles it; it will also flatten on its own once it is in a frame. If something goes wrong in transit • Damaged on arrival: photograph the print and the tube before you do anything else, then email support@solinahomes.com within 14 days of delivery. We replace or refund it in full and cover the cost — see the return policy. • Marked delivered but missing: check with neighbours and your building's mail room first, as carriers sometimes mark a parcel delivered a few hours early. If it has not appeared after two business days, contact us and we will open a carrier investigation. • Wrong address entered: email us as fast as you can. If the order has not entered production we can correct it. Once it has shipped, the address cannot be changed and a redelivery would be at your cost. Delays outside our control Carrier networks slow down around major holidays, severe weather and industrial action. When we know about a delay affecting orders we will say so on this page and in the dispatch email. The production window above is a commitment we control; the transit window is the carrier's estimate and is not guaranteed to the day. Questions Email support@solinahomes.com or call +1 415-689-3559 during Monday to Friday, 9:00am – 5:00pm Pacific Time.