Return & Refund Policy

The short version You have 30 days from delivery to return an unused print for a refund. If a print arrives damaged, faulty, or is not what you ordered, we cover everything — you do not pay return postage and you do not lose the shipping cost. Your right to return Every print sold on this site can be returned within 30 days of the delivery date, for any reason. You do not have to justify the decision to us. The print must be: • unused and unmounted — not trimmed, not glued, not dry-mounted, not put behind glass; • free from creases, tears, fingerprints and writing; • returned in the original tube, or a comparable rigid tube that protects it in the same way. A print that arrives back to us creased, trimmed or damaged by handling cannot be refunded in full, because it can no longer be sold. Where that happens we will contact you with photographs before making any decision, and offer either a partial refund or return of the item to you at our cost. How to start a return • Email support@solinahomes.com with your order number and which item you are returning. A photograph helps but is not required for a change-of-mind return. • We reply within 1 business day with a return authorisation and the exact address to ship to. Please wait for this before sending anything. A parcel that arrives without an authorisation can take considerably longer to match to your order, and may go unrefunded if we cannot identify it. • Send the print back within 14 days of receiving the authorisation, using a service with tracking. Who pays for return postage Reason for return Return postage Original shipping Damaged in transit We pay Refunded in full Print fault or quality defect We pay Refunded in full Wrong item or wrong size sent We pay Refunded in full Changed your mind You pay Not applicable — shipping was free Ordered the wrong size by mistake You pay Not applicable — shipping was free Refunds Once your return arrives and we have checked its condition, we issue the refund to the original payment method within 5–10 business days. We will email you when it is sent. How quickly the money appears is then down to your bank or card issuer, and is outside our control — most cards show it within three to five business days of us issuing it, but some issuers take a full billing cycle. If it has not appeared ten business days after our email, contact us and we will send you the refund reference to give your bank. Damaged, faulty or wrong items Contact us within 14 days of delivery at support@solinahomes.com with: • your order number; • a photograph of the damage or fault; • a photograph of the tube it arrived in, if the damage looks like it happened in transit. We will replace the print or refund it in full — your choice. In most cases we do not ask for the damaged print back; if we do, we pay the postage. You will never be asked to pay anything to put right a mistake that was ours or the carrier's. Cancelling an order Because prints are made to order, there is a window in which cancelling costs nothing and a point after which it is no longer possible: • Before production starts: email us and we cancel and refund in full, immediately. • After production has started: we cannot cancel, because the print has already been made for you. You can still return it under the 30 days policy above once it arrives. Production typically begins within one business day of the order, so please contact us quickly if you have changed your mind. What we cannot accept back • Prints that have been trimmed, mounted, framed behind glass or otherwise altered. • Prints returned more than 30 days after delivery. • Prints returned without a return authorisation that we cannot match to an order. • Digital gift cards, if offered. Colour and finish expectations These prints are photographs of thickly painted, textured artwork, reproduced on matte paper. Two things follow from that, and neither counts as a fault: • Screens are backlit and paper is not, so a matte print always reads slightly deeper and less luminous than the same image on your monitor. Every screen is also calibrated differently. • The eight sizes do not all share one aspect ratio, so the artwork is re-composed for each size and edge detail can differ slightly between them. See the size guide for the exact ratios. If a print is genuinely not as described — wrong colours entirely, visible printing defects, banding — that is a fault, and it is covered above. Your statutory rights Nothing in this policy limits any right you have under applicable US federal or state consumer protection law. Where a statutory right gives you more than this policy does, the statutory right applies. Return address Returns are only accepted at the address we give you in your return authorisation. For reference, our business address is: 6000 Sepulveda Blvd, Culver City, CA 90230, United States Questions: support@solinahomes.com · +1 415-689-3559 · Monday to Friday, 9:00am – 5:00pm Pacific Time