Frequently Asked Questions

The prints Is the frame included? No. Every print on this site ships unframed. The frames, mounts, vases and furniture in the product photographs are styling props used to show scale, and none of them are included. You receive the printed artwork on its own, rolled in a tube. All our sizes are standard US frame sizes, so an off-the-shelf frame will fit. Is this a painting or a print? It is a print. The artwork is created in a thick, textured impasto oil-painting style, and what you buy is a high-quality reproduction of it on matte art paper. The texture you see is in the image, not raised off the paper surface. What paper is used? 200 gsm / 80 lb matte art paper — a heavyweight, non-reflective matte stock. Matte rather than gloss, so there is no glare from room lighting or a window. Will the colours match what I see on screen? Very closely, but not identically. Screens emit light and paper reflects it, so a matte print always reads slightly deeper and less luminous than the same image on a monitor — and every screen is calibrated differently. This is a property of printing, not a fault. If a print arrives with colours that are genuinely wrong, that is a fault and we will replace it. Why does the crop look different between sizes? Because the eight sizes do not all share one aspect ratio. The artwork is re-composed for each shape rather than stretched, so slightly more or less of the edges shows depending on the size. The size guide lists the exact ratio of each. Ordering and delivery How much is shipping? Free, on every order, with no minimum spend. How long will it take? 2–4 business days to produce, then 3–7 business days in transit — both in business days. Nothing is printed before you order it, which is why there is a production stage at all. Do you ship outside the US? Not at present. We ship to all 50 US states, including Alaska and Hawaii only. Can I track my order? Yes. You get a tracking number by email the moment your parcel leaves us. It can take up to 24 hours before the carrier's tracking starts showing movement. Can I change or cancel my order? If production has not started, yes — email support@solinahomes.com as soon as possible and we will cancel and refund in full. Once production has started we cannot cancel, because the print has been made specifically for you. You can still return it under the 30 days policy once it arrives. Will the print be creased? No. Prints are rolled into a rigid tube, never folded. A rolled print holds a gentle curve at first; laying it flat under books overnight, or simply framing it, settles it. Returns and problems What if I do not like it? Return it within 30 days of delivery for a refund, as long as it is unused and undamaged. Return postage on a change-of-mind return is yours; everything else is covered in the return policy. What if it arrives damaged? Photograph the print and the tube, email support@solinahomes.com within 14 days, and we will replace or refund it in full at our cost. You will not be asked to pay anything. How long does a refund take? We issue it within 5–10 business days of your return arriving. Your bank then takes its own time to post it — usually three to five business days, occasionally a full billing cycle. Buying and using the art Can I use a print commercially? No. Buying a print gives you the physical object and the right to display it in your home or workplace. It does not transfer copyright or grant a licence to reproduce, scan or resell the image. See the terms of service. Do you offer bulk or trade pricing? For interior designers, stagers and hospitality projects, email support@solinahomes.com with what you need and we will come back to you. Is my payment secure? Yes. Card details go directly to our payment processor over an encrypted connection. We never see or store your full card number. The whole site runs over HTTPS. Still stuck? Email support@solinahomes.com or call +1 415-689-3559 during Monday to Friday, 9:00am – 5:00pm Pacific Time. We reply within 1 business day.